Quality Assurance Process

Initial Supplier Screening: Selecting reputable suppliers who adhere to Australian Standards for furniture manufacturing is the first step. This involves evaluating their material sourcing, manufacturing processes, and quality control systems.

You can rest assured that all our partner factories meet our strict conditions. Likewise, they adhere to fairness obligations, in relation to staff welfare, pay and conditions.

Regular Quality Audits: We conduct periodic audits of suppliers and their manufacturing facilities. This is to ensure ongoing compliance with quality standards.

In-house Inspection: Of course, upon arrival at the store, each piece of furniture undergoes a thorough inspection. We check for defects in materials, workmanship, and compliance with safety standards.

Material Safety

Sustainable Non-toxic Materials: We ensure that our furniture is free from harmful chemicals like formaldehyde and lead. Likewise, we only use plantation timber (premium Mango Wood). We take our responsibilities to only use legal and sustainable supply chain timber seriously.

In Store and During Transit Protection Measures

Protective Packaging: We use quality packaging materials, like corner guards, foam wraps, and sturdy boxes, to reduce the risk of damage during transit.

Handling Training: Our team is trained in proper handling techniques to prevent accidental damage.

Delivery Protocols: We implement careful delivery protocols, including inspection before and after delivery, to ensure that the furniture reaches the customer in perfect condition.

Lifetime Frame Warranty

We stand by our products. We're so confident in our build quality that we offer a lifetime frame warranty on leather and fabric lounges that covers the structure and framework.

All lounge frames are constructed from a combination of structural components, engineered to give the frame strength and durability for many years.

With Santosa, you can rest assured, your purchase is timeless investment that you won't have to replace any time soon...

Our lounges are manufactured to the highest standard, including:

• Kiln dried timber acting as the main structural support
• Resilient high density foam core in all cushions
• Zig-Zag springs & highly tensioned elastic webbing seating support
• Polyester fibre fill and dacron filling or feather down for support and shape