Returns & Exchanges Policy

Santosa furniture warehouse

We want your shopping experience to be as enjoyable and as easy as possible, if you wish to return or exchange an item please contact our team on 0247 335049 or/and email us at santosafurniturewarehouse@gmail.com and one of our team members will advise you on how to manage this. Any return or Exchange will be subject to our Returns and Refunds Policy.

Cancelations, Returns & Refunds Policy

Santosa Furniture Warehouse is bound by Australian consumer law and will process all returns and refunds in line with these laws. Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or the required deposit has been paid, the order can no longer be cancelled. If you cancel your order you agree to the following: (a) In the case of a stocked item product, which is a product that has not been customised, you will be refunded in full for the value of the product less a 20% restocking fee to cover our administrative costs and expenses incurred in handling and cancelling the order, and lost sales of the item that has been sold to you. (b) In the case of a customised product which is any item that has been tailored specifically for you as a Customer, you will forfeit the full amount of your 50% deposit paid when you accepted the order and the terms and conditions of the order. You will have no further claim to the cancelled product. (c)Should you wish to return your purchase for any reason, the normal transport costs will apply. Santosa Furniture Warehouse offers a subsidised delivery fee when you are making a purchase and we offer a flat rate delivery fee. The flat rate fee only applies to the delivery of the original order and that fee or that rate is not applicable for any item that may need to be returned. For any return product, the cost will be covered by the customer that is returning the item, and the fee will be the normal fee charged by the transport company. Santosa Furniture Warehouse does not allow cancellations of orders, returns, refunds or exchanges on clearance product or floor stock product. All floor stock products are bought in the condition they are displayed in and the Customer will be asked to acknowledge this and sign a waiver at time of sale It is the Customers responsibility to ensure that there is access to allow the purchased goods to be delivered. If the goods are unable to be delivered due to access, the above fees depending on whether the product was customised or not will be charged in addition to the actual cost of delivery and collection of the product.