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Terms of Service

Terms of service

1. General: All products sold by Geo-Connect Solutions Pty Ltd Trading As Santosa Furniture Warehouse A.B.N 35 150 553 370 are sold subject to the following terms and conditions (Terms). All other terms and conditions express or implied, are excluded to the fullest extent permitted by law. No variation to these Terms included in an order for Products (Order), specification or other document, will bind Santosa Furniture Warehouse unless expressly and specifically agreed to in writing by an authorised employee of Santosa Furniture Warehouse.

2. Orders and Prices: Santosa Furniture Warehouse catalogues/website are published as sources of general information only, do not constitute contractual offers and are not binding on Santosa Furniture Warehouse. Santosa Furniture Warehouse, reserves the right to accept Orders in whole or in part. Once an order has been accepted, the Customer may not alter or modify the Order without the written consent of an authorised employee of Santosa Furniture Warehouse. Prices quoted in published price lists are subject to change without notice and are not binding on Santosa Furniture Warehouse. The Customer agrees to pay, freight and insurance charges, goods and services tax (GST) or other taxes required by law to be paid in relation to the Products. Prices showing on the Order are inclusive of GST. The Customer will not be entitled to any subsequent price reductions.

3. Payment: All Products must be paid for in full before delivery, unless purchased under an approved finance contract.

4. Risk: Risk in the Products will pass to the Customer on delivery or collection of the Products, as the case may be.

5. Cancellation and refunds: Cancellations are subject to a minimum cancellation charge of 15% of the purchase price for standard products and 30% for custom orders to cover loss of value, administration and inventory costs, and other associated expenses.

6. Title to Products: Ownership in the Products does not pass to the Customer until payment is received in full by Santosa Furniture Warehouse.

7. No waiver: A breach or any right of election arising from a breach of these Terms is not waived by any failure to or delay in the exercise, or partial exercise, of that right of election or any other right.

8. Warranty for Products: Santosa Furniture Warehouse, warrants that the product is free from manufacturing, structural or materials defects as specified below from the date of delivery:

• Timber Furniture – 5 years – against manufacturing faults

• Lounges up – Lifetime frame warranty, and 5 years warranty on all other components against manufacturing faults.

• Upholstered Fabric, leather look and full leather Dining Chairs – minimum 12 months, and up to 5 years dependent upon product. Please refer to sales staff for confirmation at point of sale.

Santosa Furniture Warehouse, will repair or replace the faulty product during the warranty period. This warranty only applies to Products that are used for normal domestic purposes and excludes used for commercial purposes. It is only valid for the original purchase and is not transferable.

This warranty does NOT apply to: 1) Normal wear and tear (including pilling); 2) Damage caused by accidents, misuse or abuse; 3) Damage caused by improper installation, storage or not following care instructions; 4) Discolouration, fading or timber splitting caused by excessive exposure to direct sunlight. 5) Defects made known to Customer on Products sold as clearance product.

If you believe that your product is defective, please forward your warranty claim to the Santosa Furniture Warehouse – by email – santosafurniturewarehouse@gmail.com alternatively, please call the store on 02 47 33 50 49. Proof of purchase must be produced, and the claim must be accompanied by explanation and photographs illustrating the defects.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund or an in-store credit for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Liability: All other warranties and representations whether statutory or otherwise, express or implied or oral or written, as to the state, quality or fitness of the Products are expressly excluded except any implied conditions and warranties which are expressed to be incapable of exclusion by the Competition and Consumer Act 2010 (Cth) or any other statute. Where such statutory provisions apply, the obligation of Santosa Furniture Warehouse is limited, to the extent permitted by law to: (a) replacement of the Products or supply of equivalent Products; (b) the cost of having the Products repaired; or (c) the repair of the Products. To the extent permitted by law and subject only to any express exceptions contained in these Terms, Santosa Furniture Warehouse will not be liable for any loss sustained by the Customer resulting directly or indirectly out of the supply of Products by Santosa Furniture Warehouse, the use or receipt of Products, any breach by Santosa Furniture Warehouse of these Terms, or the negligence of Santosa Furniture Warehouse. Without limiting the generality of this clause, Santosa Furniture Warehouse, is not liable in any circumstances (including any fault or default of Santosa Furniture Warehouse) for any direct or consequential losses, loss of profits or use, any rectification costs or any third-party claims in connection with Products.